Terms of Purchase – Valentinoebeauty.com

Welcome to Valentinoebeauty.com, your premier destination for luxurious perfumes and colognes. These Terms of Purchase (“Terms”) govern your purchase of products from our website. By placing an order with Valentinoebeauty.com, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase.

1. Order Placement and Acceptance

  • Order Submission: When you place an order on our website, you are making an offer to purchase the selected products at the displayed prices, subject to these Terms. All product descriptions, images, and pricing information on Valentinoebeauty.com are intended to be accurate, but we reserve the right to correct any errors (e.g., pricing mistakes, product availability) before confirming your order.
  • Order Confirmation: After submitting your order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once we have verified product availability, processed your payment, and confirmed that your order is ready for fulfillment. Acceptance of your order is complete only when you receive the Order Confirmation.
  • Order Modifications/Cancellations: Once you receive the Order Confirmation, modifications or cancellations to your order are subject to our Cancellation Policy (outlined in Section 4 below). We cannot guarantee modifications or cancellations after the Order Confirmation has been sent, as orders begin processing promptly.

2. Pricing and Payment

  • Currency: All prices displayed on Valentinoebeauty.com and all transactions are in United States Dollars (USD). We do not offer currency conversion for orders, and any currency conversion fees charged by your payment provider are your responsibility.
  • Price Stability: Prices for products are as displayed on the website at the time of order placement, but we reserve the right to change prices at any time without prior notice. However, once your order is confirmed with an Order Confirmation, the price will not be adjusted (except in cases of manifest error).
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods as indicated at checkout. By providing a payment method, you confirm that you are authorized to use it for the purchase.
  • Payment Security: All payment information is transmitted securely using industry-standard encryption technology (SSL/TLS) to protect your personal and financial data. We do not store full credit card details; payment processing is handled by trusted third-party providers that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements.

3. Shipping and Delivery

  • Fulfillment Time: We strive to process and ship all orders within 1-3 business days of receiving the Order Confirmation (business days are Monday to Friday, excluding public holidays). Processing times may be extended during peak periods (e.g., holidays, sales events), but we will notify you via email if there is a significant delay.
  • Delivery Time: After shipment, delivery of your order will take 6-12 business days to reach any destination worldwide. This delivery timeframe applies to all orders, regardless of the shipping destination (no distinction between domestic and international delivery). Delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays, weather, carrier disruptions). We will provide a tracking number via email once your order ships, allowing you to monitor delivery progress.
  • Shipping Costs: Valentinoebeauty.com offers free global shipping on all orders, with no minimum purchase requirement. There are no hidden shipping fees, and the free shipping benefit applies automatically to all orders at checkout.

4. Cancellations and Returns

  • Cancellations: You may request to cancel your order within 2 hours of receiving the Order Confirmation by contacting our customer service team at [email protected] with your order number and “ORDER CANCELLATION” in the subject line. If the cancellation is approved (before the order has shipped), we will process a full refund within 5-10 business days to the original payment method. Cancellations requested after 2 hours of the Order Confirmation or once the order has shipped will be treated as returns (subject to our Return Policy).
  • Returns: We offer a 60-day return window for eligible products. To qualify for a return:
  • Products must be unopened, unused, and in their original packaging (including seals, boxes, tags, and any 附赠 materials like sample vials or gift boxes).
  • The return request must be submitted within 60 calendar days of the delivery date (as confirmed by shipping tracking data).
  • To initiate a return, contact our customer service team at [email protected] with your order number, reason for return, and photos of the unopened product (if requested). We will provide a pre-paid return label and instructions for shipping the product back to us.
  • Return Exceptions: The following items are not eligible for returns:
  • Opened, used, or tampered fragrances (including bottles with broken seals, missing caps, or reduced volume).
  • Custom or personalized fragrances (if applicable).
  • Gift cards (non-refundable and non-transferable, except where required by law).

5. Refunds

  • Refund Eligibility: Refunds are issued only for eligible returns (as outlined in Section 4) or approved cancellations. Refunds will not be provided for products that do not meet the return criteria or for orders where the 60-day return window has expired.
  • Refund Processing Time: Once we receive and inspect the returned product (typically 3-5 business days after you ship it), we will confirm eligibility and process the refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method:
  • Credit/debit cards: 5-7 additional business days (varies by card issuer).
  • PayPal/other digital wallets: 2-3 additional business days.
  • Bank transfers: 7-10 additional business days (depending on your bank’s processing times).
  • Refund Amount: For eligible returns, the refund amount will be the full purchase price of the returned product(s) (in USD). Shipping costs are non-refundable except in cases where the return is due to our error (e.g., wrong item shipped, damaged product), in which case we will refund the full purchase price plus any applicable shipping costs (though global shipping is free, this applies to rare cases where shipping fees were incorrectly charged).

6. Product Availability and Limitations

  • Stock Availability: We make every effort to maintain accurate stock levels on the website, but occasionally products may be out of stock after an order is placed. If a product is unavailable after the Order Confirmation is sent, we will notify you via email promptly and offer either a full refund or a replacement product (if available). You may choose to accept the replacement or opt for a refund.
  • Order Limits: We reserve the right to limit the quantity of products you may purchase per order or per period, especially for limited-edition or high-demand fragrances. This is to ensure fair access to our products for all customers. If we impose an order limit, we will notify you before processing your order.

7. Product Information and Liability

  • Product Descriptions: We strive to provide accurate and detailed descriptions of our perfumes and colognes (including scent notes, ingredients, and packaging), but we do not guarantee that all descriptions are 100% error-free. Scent perception is subjective, and individual experiences with a fragrance may vary.
  • Liability Limitation: Valentinoebeauty.com is liable for delivering products as described in the Order Confirmation, but we are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products (e.g., dissatisfaction with scent, allergic reactions). If you have allergies to specific ingredients, please review the product’s ingredient list (available on the product page or by contacting customer service) before purchasing. We recommend testing a sample (if available) before using a new fragrance.

8. Governing Law and Disputes

  • Governing Law: These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of laws principles.
  • Dispute Resolution: Any disputes arising out of or relating to these Terms or your purchase will first be addressed through good-faith communication with our customer service team ([email protected]). If the dispute cannot be resolved amicably, it will be submitted to binding arbitration in New York, NY, in accordance with the rules of the American Arbitration Association (AAA). Arbitration awards are final and binding on both parties.

9. Changes to These Terms

Valentinoebeauty.com reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting the revised Terms on the website, with the “Last Updated” date indicated at the top of the page. Your continued use of the website or placement of orders after the revised Terms are posted constitutes your acceptance of the changes. We recommend reviewing these Terms periodically to stay informed of any updates.

10. Contact Us

If you have any questions, concerns, or inquiries about these Terms of Purchase, please contact our customer service team at:

We are committed to addressing your questions promptly and ensuring a positive shopping experience with Valentinoebeauty.com.