Shipping Policy – Valentinoebeauty.com

At Valentinoebeauty.com, we understand that receiving your luxurious perfumes and colognes in perfect condition and on time is just as important as the quality of the products themselves. Our Shipping Policy is designed to provide transparency on how we process, ship, and deliver your orders, ensuring a seamless and reliable experience that aligns with the sophistication of our fragrance collection. Whether you’re ordering for yourself or sending a thoughtful gift, we strive to make every delivery a smooth one.

1. Shipping Eligibility & Coverage

We currently offer shipping to selected countries and regions worldwide—to confirm if we deliver to your location, simply enter your shipping address during the checkout process, and our system will automatically verify eligibility. Please note:

We do not ship to P.O. boxes, APO/FPO addresses, or temporary forwarding addresses, as these locations may increase the risk of delivery delays or product damage (especially for fragile perfume bottles).
For international orders, certain countries may have import restrictions or regulations for fragrance products (e.g., volume limits for alcohol-based perfumes). It is your responsibility to familiarize yourself with your local customs rules—Valentinoebeauty.com is not liable for orders rejected or held by customs due to non-compliance with local laws.

2. Order Processing Time

Before your order ships, we need to process and prepare it to ensure your perfumes/colognes are properly packaged and verified. Our processing timelines are as follows:

Standard Processing: Orders placed before 12:00 PM (GMT) on business days (Monday to Friday, excluding public holidays) are processed within 1-2 business days. Orders placed after 12:00 PM (GMT) or on weekends/holidays will begin processing the next business day.
Verification Checks: For security purposes, some orders may require additional verification (e.g., confirming payment details or shipping address). If your order needs verification, we will contact you via email (the address used to place the order) within 24 hours—failure to respond to verification requests may delay processing.

3. Shipping Methods & Delivery Timelines

We partner with trusted global logistics carriers (e.g., DHL, FedEx, UPS, and local postal services) to ensure reliable delivery. You can choose from the following shipping methods at checkout (availability depends on your location):

3.1 Standard Shipping

Delivery Time: 3-7 business days for domestic orders (within the same country as our warehouse) and 7-14 business days for international orders.
Tracking: All standard shipping orders include a tracking number, which will be sent to your email once your package ships. You can use this number to monitor your delivery status via the carrier’s website.
Packaging: Standard shipping packages are wrapped in protective material (e.g., bubble wrap) and placed in a sturdy box to prevent breakage—ideal for everyday orders.

3.2 Express Shipping

Delivery Time: 1-3 business days for domestic orders and 3-5 business days for international orders (faster delivery for time-sensitive purchases, such as gifts).
Tracking: Express shipping includes real-time tracking and signature confirmation upon delivery (required to ensure your package is received safely).
Priority Handling: Express orders are prioritized during processing—they are typically prepared and shipped within 24 hours of order placement (even if placed after 12:00 PM GMT, subject to verification).

3.3 Premium Gift Shipping (Optional)

For customers ordering perfumes as gifts, we offer a premium shipping option that includes:

Luxury gift packaging (embossed Valentinoebeauty.com box, tissue paper, and a handwritten note—customizable during checkout).
Same processing time as standard shipping, but with enhanced delivery protection (e.g., shock-absorbent padding for fragile bottles).
Delivery time matches standard or express shipping (depending on your choice), with a “Gift” label to ensure discreet handling.

4. Shipping Fees

Shipping fees are calculated based on your location, order weight (total volume of perfume bottles), and chosen shipping method. You can view the exact shipping cost for your order by entering your shipping address during checkout—no hidden fees will be added after payment. Additionally:

Free Standard Shipping: We offer free standard shipping on all orders over a certain threshold (e.g., \(100 for domestic orders, \)200 for international orders). The threshold for your location will be displayed prominently on our homepage and during checkout.
Express Shipping Fees: Express shipping fees start at \(15 for domestic orders and \)35 for international orders, with additional costs based on order weight.
International Duties & Taxes: For international orders, shipping fees do not include customs duties, taxes, or import fees—these are typically collected by the carrier upon delivery and are your responsibility to pay. We recommend checking with your local customs office to estimate these costs before placing an order.

5. Order Tracking & Delivery Confirmation

Tracking Information: Once your order ships, we will send a “Shipping Confirmation” email to the address associated with your order. This email includes a unique tracking number and a link to the carrier’s website, where you can check the status of your delivery (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
Delivery Confirmation: For express shipping orders, a signature is required upon delivery to confirm receipt. For standard shipping, delivery confirmation may be done via carrier scan (e.g., “Delivered to Doorstep”)—if no one is available to receive the package, the carrier will typically leave a notice with instructions to reschedule delivery or pick up the package from a local facility.
Lost or Delayed Packages: If your package does not arrive within the estimated delivery time (e.g., standard shipping takes longer than 7 business days), please first check the tracking information for updates (carriers may experience delays due to weather, customs, or high demand). If tracking shows no progress for 3 or more business days, contact us at [email protected] with your order number and tracking number—we will investigate with the carrier and assist in locating your package.

6. Shipping Issues & Resolution

We take every precaution to ensure your perfumes arrive safely, but occasionally issues may arise. Here’s how we address common shipping problems:

Damaged Packages: If your package arrives with broken bottles or damaged products, contact us at [email protected] within 48 hours of delivery. Include your order number, photos of the damaged package and product, and a description of the issue—we will arrange for a free replacement or full refund (per our Refund Policy) and may request the damaged item be returned (at our expense) for inspection.
Incorrect Shipping Address: If you provided an incorrect address during checkout and the package has not yet shipped, contact us immediately at [email protected]—we may be able to update the address if the order is still in processing. If the package has already shipped, we cannot change the address, and you will need to coordinate with the carrier to redirect delivery (fees may apply).
Undelivered Packages: If the carrier marks your package as “Undelivered” or “Returned to Sender” (e.g., no one was available to sign, address was incorrect), we will notify you via email once we receive the returned package. You can then choose to have the package reshipped (with a new shipping fee) or request a refund (minus the original shipping cost, per our Refund Policy).

7. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need to change your shipping method, or have concerns about delivery, please contact our customer service team at [email protected]. Include your order number and a detailed description of your inquiry—we will respond within 24-48 business hours and work to resolve your issue promptly.

At Valentinoebeauty.com, we believe that every step of your shopping journey—from browsing our fragrance collection to receiving your package—should reflect the luxury and care we put into our products. Thank you for trusting us to deliver your favorite perfumes and colognes.